Retinue subscriptions are selected, approved, charged, and cancelled through Shopify. Retinue does not collect subscription payments outside Shopify.
Cancelling a subscription
You can cancel Retinue by uninstalling the app or using the subscription controls Shopify makes available. Shopify displays the effective cancellation timing and any remaining access for the billing cycle.
Refund requests
If you believe a Retinue charge is duplicated, incorrect, or associated with a period when the paid service was unavailable, contact admin@thebluewhale.online promptly with your store domain, charge date, and reason. Do not send passwords, access tokens, payment card details, or private API keys.
How refunds are handled
We review refund requests individually. Any approved app-subscription refund or billing adjustment is processed through Shopify where the platform supports it. Retinue does not issue off-platform credits as a substitute for Shopify billing.
Non-refundable periods
Except where required by law or approved after review, subscription fees for a billing period that has already begun are not automatically refundable merely because the app was unused or uninstalled during that period.
Your legal rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.